Legal & Policies
Transparency and clarity in all our policies and procedures.
Imprint
Angaben gemäß § 5 TMG
GBR Dennis Hauf, Fabian Harder
KMC Roadrunner Airport Shuttle
Zum Wiesengrund 9
66882 Hütschenhausen
Vertreten durch:
Dennis Hauf
Fabian Harder
Kontakt
Telefon: +49 6372 6249040
E-Mail: info@kmc-airport-shuttle.com
Umsatzsteuer-ID
Umsatzsteuer-Identifikationsnummer gemäß § 27 a Umsatzsteuergesetz:
DE349614475
Aufsichtsbehörde
Kreisverwaltung Kaiserslautern
https://www.kaiserslautern-kreis.de/verwaltung/verkehrswesen/personenbefoerderung.html
Verantwortlich für den Inhalt
KMC Roadrunner Airport Shuttle
GBR Dennis Hauf, Fabian Harder
Zum Wiesengrund 9
66882 Hütschenhausen
Verbraucherstreitbeilegung/Universalschlichtungsstelle
Wir sind nicht bereit oder verpflichtet, an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen.
Quelle: e-recht24.de
Terms & Conditions
1. Scope of Application
These terms and conditions apply to all services provided by KMC Roadrunner Airport Shuttle, including private and shared shuttles.
2. Conclusion of Contract and Bookings
Offers are non-binding and without obligation.
A booking is only binding upon receipt of a written confirmation via email from us. By making a booking, the customer accepts these terms and conditions.
3. Services and Types of Services
KMC Roadrunner offers medical transfers, private shuttles, and shared shuttle services, in accordance with the respective conditions detailed on the website.
4. Prices, Payment Terms, and Fees
Prices and payment terms can be found on the company’s website or are available upon request.
Airport Waiting Time: For delays exceeding 30 minutes due to a flight delay or a customer’s early booking of pickup time, a fee of €30 per started 30 minutes may be charged.
Cleaning Fees: In case of excessive vehicle soiling or vomiting inside the vehicle, a cleaning fee of €200 is due. This fee is to be paid directly to the driver and covers the cost of basic vehicle cleaning.
5. Customer Responsibilities
Punctuality: Customers must be at the designated pickup location at the agreed-upon time.
Accuracy of Information: Correct information regarding flight details, number of passengers and luggage, pickup date and time, and contact information is required for bookings.
Communication: Any changes or delays must be promptly communicated to KMC Roadrunner.
Behavior: Appropriate conduct of all passengers during the journey is mandatory.
6. Service Types at KMC Roadrunner
Private Shuttle:
- Definition: A Private Shuttle is a personalized transportation service where customers book the entire vehicle for their group.
- Booking: The service is available by pre-order and is secured after the confirmation email is received, with no last-minute cancellations.
- Waiting Time: No waiting time for other passengers; the transfer goes directly to the destination.
- Pricing: The price is calculated per trip, regardless of the number of passengers (up to the vehicle’s capacity of 7 passengers). Prices can be found on the website: https://runway-runner.com/pricing/
- Routes: Pickup and drop-off points, as well as the route, can be customized according to customer preferences. One pickup point is included in the price. Additional pickups are available upon request.
- Luggage: Luggage restrictions are more flexible and can be discussed in advance. Up to 7 checked bags can be booked without consultation.
7. Cancellation and Changes
Cancellation:
- Up to 48 hours before departure: Cancellations made at least 48 hours before the scheduled departure time are free of charge.
- Between 48 and 24 hours before departure: Cancellations made between 48 and 24 hours before the scheduled departure time will incur a cancellation fee of 50% of the fare.
- Less than 24 hours before departure: Cancellations made less than 24 hours before the scheduled departure time will require payment of the full fare.
- No-Show: In case of a no-show without written cancellation, the full amount will be charged.
Changes:
- Delays/Changed Flight Times: Changes due to delays or altered flight times can be accommodated if communicated to us at least 24 hours in advance. Otherwise, the full amount must be paid.
8. Liability:
- KMC Roadrunner is not liable for delays or disruptions caused by force majeure or events beyond the company’s control.
- Liability for personal belongings of passengers is excluded.
9. Data Privacy:
Use of Customer Data:
- Your data is primarily used for contract processing and ensuring the smooth operation of our service, including possible emergency coordination.
- Data Sharing with Partners: In certain cases, such as home pickups by partner companies or forwarding your booking due to emergencies, your relevant data may be shared with participating partner companies to ensure the provision of the booked service.
- Internal Use: We use your data internally to improve our services and may use it for direct communication to inform you of changes or new offers in our service.
- Consent for Further Use:
Promotional Communication: With your consent, we also use your email address to send you promotional emails, birthday greetings, and information about offers and promotions.
Privacy Policy:
Your data is handled and secured in strict compliance with applicable data protection regulations.
10. Opt-Out Option:
You can object to the use of your data for promotional purposes at any time and revoke your consent for future use.
Complaints:
Complaints must be submitted in writing within 7 days of the service being provided.
11. Special Provisions
Children and passengers with special needs must be registered in advance. Pets are only allowed in private shuttles and require an appropriate transport box, as well as an additional fee of €20.00.
12. Final Provisions
Changes or additions to these terms and conditions must be made in writing.
The place of jurisdiction and place of performance is the registered office of KMC Roadrunner.
If any provision of these terms and conditions is found to be invalid, the validity of the remaining provisions and the entire contract will not be affected.
Privacy Policy
1. Overview
General Information
This Privacy Policy provides an overview of what happens to your personal data when you visit our website. Personal data refers to any information that can identify you personally. Detailed information on data protection can be found in the full Privacy Policy below.
Who is responsible for data collection on this website?
Data processing on this website is carried out by:
KMC Roadrunner Airport Shuttle
GBR Dennis Hauf, Fabian Harder
Zum Wiesengrund 9
66882 Hütschenhausen, Germany
Phone: +49 6372 6249040
Email: info@kmc-airport-shuttle.com
How do we collect your data?
Your data is collected in two ways:
- Direct input: When you provide information via forms (e.g., contact forms, bookings).
- Automatic collection: When you visit our website, certain technical data is automatically recorded (e.g., browser type, operating system, IP address).
Why do we collect your data?
Some data is collected to ensure a smooth operation of the website. Other data may be used for analytics, marketing, and to enhance user experience.
Your Rights
You have the right to request information about your stored personal data, its origin, recipient, and the purpose of its collection. You also have the right to request correction, deletion, or restriction of processing. You can withdraw your consent at any time.
2. Hosting & Content Delivery Networks (CDN)
Our website is hosted by SiteGround Spain S.L..
All personal data collected on our website is processed on SiteGround servers.
For more information, see SiteGround’s privacy policy:
https://www.siteground.com/privacy.htm
3. General Information & Mandatory Disclosures
Data Protection
We take data protection seriously and handle your personal data confidentially in compliance with legal regulations. Please note that data transmission over the internet (e.g., email communication) may have security vulnerabilities.
Responsible Authority
The responsible authority for data processing is:
KMC Roadrunner Airport Shuttle
GBR Dennis Hauf, Fabian Harder
Zum Wiesengrund 9
66882 Hütschenhausen, Germany
Phone: +49 6372 6249040
Email: info@kmc-airport-shuttle.com
Revoking Your Consent
You can revoke your consent at any time by contacting us. The legality of data processing prior to withdrawal remains unaffected.
Right to File Complaints
You have the right to file a complaint with the relevant data protection supervisory authority:
The Data Protection Officer of Rheinland-Pfalz
Postfach 30 40, 55020 Mainz, Germany
Email: poststelle@datenschutz.rlp.de
Website: https://www.datenschutz.rlp.de
Data Portability
You can request that we provide your data in a structured, commonly used format for transmission to another entity.
4. Data Collection on Our Website
Cookies
Our website uses cookies to enhance the user experience. Cookies are small files stored on your device.
You can configure your browser to:
- Notify you before cookies are set
- Accept cookies only in specific cases
- Reject cookies
- Automatically delete cookies when closing your browser
Server Log Files
We collect technical data in server log files, including:
- Browser type/version
- Operating system
- Referrer URL
- Hostname of the accessing computer
- Time of server request
- IP address (may be anonymized)
These logs are used for website security and operation.
5. Analytics & Tracking Technologies
Google Analytics
This website uses Google Analytics (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) for statistical analysis.
Google Analytics uses cookies to analyze website traffic. Data collected may be transferred to the USA. Google Analytics anonymizes IP addresses within the EU.
For more information, see:
https://policies.google.com/privacy
Google Ads & Conversion Tracking
This website uses Google Ads Conversion Tracking to measure marketing effectiveness. When you click an ad, a cookie is placed on your device. Google does not collect personal data but tracks whether a user completes an action.
More details: https://policies.google.com/privacy
Facebook Pixel
We use the Facebook Pixel (Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland) for marketing optimization. This tool allows us to track user activity and measure ad performance.
More details: https://www.facebook.com/about/privacy/
Hotjar
We use Hotjar (Hotjar Ltd., Level 2, St Julian’s Business Centre, 3 Elia Zammit Street, St Julian’s STJ 1000, Malta) to analyze user behavior.
Hotjar tracks interactions like clicks, scrolls, and session durations. You can opt out here: https://www.hotjar.com/privacy
6. Plugins & Third-Party Services
YouTube
Our website embeds YouTube videos (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).
When you play a YouTube video, your data (e.g., IP address) may be sent to YouTube servers. If you’re logged into a Google account, YouTube may link your activity to your profile.
You can prevent this by logging out of Google before visiting our website.
More details: https://policies.google.com/privacy
Google Fonts
Our website uses Google Fonts to ensure a uniform font display. Google may collect data such as IP addresses when loading fonts.
More details: https://policies.google.com/privacy
Reimbursement Help
Government Travel Reimbursement
BlackRunner invoices are designed to meet U.S. military and government travel reimbursement requirements. Our documentation is accepted for DTS (Defense Travel System) claims and GTC (Government Travel Card) reconciliation.
What’s Included in Your Invoice
- Company name and VAT registration number
- Service date and route details
- Itemized pricing breakdown
- Payment method and transaction reference
- German VAT (Mehrwertsteuer) clearly indicated
How to Submit for Reimbursement
Step 1: Receive Your Invoice
Your invoice is automatically sent to your email within 24 hours of service completion. It’s also available in your booking confirmation email.
Step 2: Log into DTS
Access your Defense Travel System account and navigate to your travel voucher.
Step 3: Enter Transportation Expense
Select “Other Transportation” or “Ground Transportation” and upload your BlackRunner invoice as supporting documentation.
Step 4: Submit Your Claim
Complete your travel voucher and submit for approval. Most claims are processed within 5-10 business days.
Common Reimbursement Questions
Is BlackRunner service reimbursable?
Yes. Private ground transportation between airports and military installations is a reimbursable expense under JTR (Joint Travel Regulations).
What expense category should I use?
Use “Ground Transportation” or “Other Transportation” in DTS. Some units may have specific local guidance.
Do I need additional documentation?
Our invoice is typically sufficient. If your approving official requests additional information, contact us at booking@blackrunner.com
Can I use my Government Travel Card?
Yes. We accept GTC for all bookings. This simplifies reimbursement as the expense is directly tied to your official travel.
Need Help?
If your reimbursement claim is denied or you need additional documentation, contact us immediately:
Email: booking@blackrunner.com
Phone: +49 6372 6249040
We’ll provide any additional documentation or clarification needed to support your claim.
Flight Tracking Policy
How Flight Tracking Works
When you provide your flight number during booking, we automatically monitor your flight status in real-time using professional aviation tracking systems. This ensures your chauffeur is ready when you land — no matter what happens with your flight.
What We Track
- Departure delays: If your flight is delayed at origin, we adjust pickup time automatically
- In-flight delays: Real-time tracking of your flight’s progress
- Early arrivals: If you land early, your chauffeur is notified immediately
- Gate changes: We monitor terminal and gate assignments
- Cancellations: If your flight is cancelled, we contact you to reschedule
No Extra Charges for Delays
Flight delays happen. We understand this is beyond your control. There are no additional charges for flight delays, regardless of how long your flight is delayed.
Your chauffeur will adjust their schedule and be ready when you land — whether that’s 30 minutes late or 3 hours late.
Airport Pickup Process
1 Hour Before Landing
Your chauffeur receives notification of your estimated arrival time and begins traveling to the airport.
When You Land
Your chauffeur is positioned at the designated meeting point in your arrival terminal.
Meeting Point
Your chauffeur waits at the arrivals hall exit with a name sign. Exact meeting point details are provided in your confirmation email and chauffeur reveal message.
Waiting Time
Your chauffeur is guaranteed to be there when you arrive at no additional charge. 100% pickup guarantee covers flight delays, customs, baggage claim, and any reasonable delays.
What If My Flight Is Cancelled?
If your flight is cancelled:
- Contact us as soon as possible to reschedule
- We’ll move your booking to your new flight at no additional charge
- If you need to cancel entirely, our standard cancellation policy applies
Military & Charter Flights
For military charter flights or flights without public tracking information:
- Provide your best estimated arrival time during booking
- Contact us when you have confirmed arrival information
- Your chauffeur will coordinate directly with you via phone/SMS
Communication During Delays
You don’t need to contact us about flight delays — we’re already tracking your flight. However, if you want to confirm your chauffeur’s status or have questions, you can:
- Call or text your chauffeur directly (contact provided 1 hour before pickup)
- Contact our 24/7 support line: +49 6372 6249040
- Email: booking@blackrunner.com
Privacy & Data
Flight tracking is performed using publicly available flight information. We do not access any personal passenger data beyond what you provide during booking. See our Privacy Policy for details.
